Billing & Requests for Service

Utility Billing Services

248 Main St., Soledad, CA 93960
Mailing Address: P.O. Box 156, Soledad, CA 93960
831-223-5072
831-678-3965
Hours: Monday – Friday, 8:00 am – 5:00 pm;
Closed for Lunch: 12:00 pm – 1:00 pm

Applying for New Services

Applicants setting up a new account or moving to a new service address are required to submit a Request New Utility Services Form. Occupants of non-owned premises in the City of Soledad are required to pay a deposit of $200.00.

You can pick up an application at 248 Main Street, or click on the button to the left. Application for service must be completed and submitted to the Finance Department.  Our staff will assist you with setting up the account. Please be prepared to provide your California driver’s license and pay a deposit.

Closing Services

Customers closing services are required to complete and submit a Request to Discontinue Utility Services Form. You can pick up an application at 248 Main Street, or click on the button to the left. It’s very important that the form is completed and submitted to the Finance Department in order to stop the utility billing.  Customers should be aware that there will be one final billing to be paid after a utility account is closed. Before customers can close a utility account, a forwarding address for this billing must be provided.

Change of Garbage Service

Customers who would like to make a change to their garbage service need to complete the Garbage Service Change Request Form. Garbage changes take effect the first week of each month on the day of your garbage pick-up date.  Please call (831) 223-5072 for commercial or another type of service.

City of Soledad Utility Billing Payment Options

  1. CHECK BY MAIL: mail a check in the enclosed envelope with bill payment stub and mail to City of Soledad, Dept LA24050, Pasadena, CA 91185-4050.
  2. If a letter or package needs to be sent via express or overnight mail, please use the following street address: City of Soledad, LA24050, 14005 Live Oak Ave, Irwindale, CA 91706-1300.
  3. ONLINE (24 hours a day): you may pay online using a Visa, MasterCard, Discover or e-Check (checking or savings account) by visiting https://ipn.paymentus.com/otp/stde/sld.
    Please note: a convenience charge is applied for utilizing this payment method.
  4. BY PHONE (24 hours a day): you may pay by phone using a Visa, MasterCard, Discover or e-Check (checking or savings account) by dialing (855) 288-2348 (Paymentus).
    Please note: a convenience charge is applied for utilizing this payment method.
  5. CASH PAYMENT (walk-in with CheckFreePay): take bills with your original payment stub to participating CheckFreePay location to make a CASH PAYMENT (NO credit cards, no checks). You must have your original payment stub. Please note: a convenience charge is applied for utilizing this payment method. Local participating CheckFreePay location: La Placita Mercado, 325 Front St, Soledad, CA 93960.

NOTE – Banking Bill Pay:  If your bank offers online bill payment services, you can set up your payment to be automatically sent to us through your bank. Be sure to enter your account number exactly as it appears on your bill. Account numbers entered incorrectly may result in late fees.

Payments made after 5:00 PM  are processed the next business day.

For questions about your bill please call (831) 223-5072.

OPCIONES DE PAGO PARA FACTURA DE UTILIDADES DE LA CIUDAD DE SOLEDAD

  1. CHEQUE POR CORREO: envié su cheque en el sobre adjunto con el talón de la factura y envíelo a City of Soledad, Dept LA24050, Pasadena, CA 91185-4050.
  2. Si una carta o paquete necesita ser enviado por correo rapido o siguiente dia, por favor usar la direccion indicada: City of Soledad, LA24050, 14005 Live Oak Ave, Irwindale, CA 91706-1300.
  3. EN LÍNEA (24 horas al día): usted puede pagar en línea usando una tarjeta Visa, MasterCard, Discover o cheque electrónico (cuenta de cheques o ahorros) visitando el sitio de web: https://ipn.paymentus.com/otp/stde/sld.
    Nota: se aplica un cargo de conveniencia para utilizar este método de pago.
  4. POR TELEFONO (24 horas al día): usted puede pagar por teléfono usando Visa, MasterCard, Discover o cheque electrónico (cuenta de cheques o ahorros)  marcando al (855) 288-2348 (Paymentus).
    Nota: se aplica un cargo de conveniencia para utilizar este método de pago.
  5. PAGO EN EFECTIVO (en persona con CheckFreePay): debe llevar su factura con el talon original a participantes de CheckFreePay para hacer un PAGO EN EFECTIVO (NO tarjetas de crédito o cheques). Nota: se aplica un cargo de conveniencia para utilizar este método de pago. Negocio local participante de CheckFreePay: La Placito Mercado, 325 Front St, Soledad, CA 93960.

Para preguntas sobre su factura llame al (831) 223-5072.